Submission of the first order
During assembly of the first order, you will be able to create your account (Login / Register), which will be stored on your contact details and preferences. These data can then be freely modified by re-login.
Opening an account
To open an account on our website, please select the link at the bottom of My Account tab. You will see a page with the ability to log on.
If you have not yet established an account, please select New Customer, and click Next to open the registration form. To successfully create an account to be filled in all the fields in the form. After filling, clicking the Next button to complete the registration process. Given in the form e-mail address will be sent an activation email. Create an Account constitutes acceptance of Terms.
To add an item, you need to choose the right product and press on the icon Add to Cart, this product goes to the list of ordered items. Shopping can continue or complete the order by clicking on the icon Order.
Once you have selected all the products go to Cart and press the Order to confirm that you want to make purchases. In subsequent stages, among other things, and select a payment method and delivery address.
PLEASE REMEMBER CONFIRMATION ORDER.
If the order is placed correctly on the specified when registering your e-mail will be sent confirming your order.
Your order is processed immediately after we receive your payment. All shipping is done with the participation of courier GLS. On the courier company can track the progress of delivery. Entire process of your order should fit within four days.
RETURN AND EXCHANGE
If you ordered a product which does not meet your expectations, you can make a refund within 30 days from the date of sale or at a specific statute within 10 days from the date of delivery. Returned merchandise must be in the same state, ie. must have the original label and can not bear any signs of use.
Products can be returned to our e-shop by following the instructions:
Print and fill out a declaration of withdrawal available on the e-shop;
pack the product / s to return - you can use the packaging in which you receive the order. You can also attach your receipt / invoice, making it easier and faster to carry out the process of reimbursement;
prepaid and send the product / s to the following address:
UL. Odkryta 48d / 209
Within a few days after we receive the package will receive a refund of the product in to the same way as they are paid (to a bank account or card).
Replacement of goods through the online store is to draw the products in accordance with the procedure of return and re-submission of a new order.
Complaint regarding product defect must be submitted within two years from the date of purchase. Goods purchased from the online store can advertise AS FOLLOWS:
fill out a complaint form available below
pack the product / s and send it prepaid and at the following address:
UL. Odkryta 48d / 209
Within 14 days days after receiving the package we will consider your complaint and we will send you feedback. If the complaint is deemed to receive a refund of the amount due for the product / s in your bank account or card.
STATEMENT OF CANCELLATION OF AGREEMENT FOR DISTANCE / Complaint
______________, _______ .
UL. Odkryta 48D / 209
(address for service)
On the basis of Art. 7 paragraph. 1 of the Act of 2 March 2000. On the protection of consumer rights and liability for damage caused by dangerous products (consolidated text Dz. U. of 2012. Pos. 1225), declare that I submit a complaint / ** departed from the contract the sale of a distance through the online store Maaya (www.MAAYA.PL) managed by Maaya based in WARSAW (03-140) UL. Odkryta 48D / 209 for the following goods which were the subject of a contract of sale and have been delivered to me on __________________ r. *:
REASON FOR COMPLAINTS / WITHDRAWAL
_________________________ * Order number
Number receipt / invoice ________________________ *
* Providing such data will facilitate and expedite the return / complaint
** Please delete as appropriate